Questions people ask before buying
If your question is not here, email us — we reply within one business day.
Which versions of the host application do you support?
Every product page states the exact range, and each product has its own compatibility page that we update within 72 hours of a new host release. If your version is not listed, email us before buying.
What happens when a new version of Blender / Revit / SketchUp comes out?
We ship a compatible build. If you are inside your 12-month update window you get it at no cost; after that you can renew updates at a discount, or keep using the last build you received — it stays yours permanently.
Can I install it on two machines?
Yes. A single-seat licence covers one person on up to two machines (for example a workstation and a laptop). Studio licences are floating: any N people at a time.
Do you offer a trial?
Every paid add-on has a 14-day trial with all features enabled and no watermark. No card required — we email you a trial key.
Is commercial use allowed?
Yes, on every licence, including the trial. There are no royalties and no per-project fees.
Can I get a refund?
Yes — 30 days, no questions asked, even though EU law lets us refuse refunds on downloaded digital content once you consent to immediate delivery. If the tool does not fit your workflow, tell us and we refund.
Do you invoice with a VAT number for my company?
Yes. Enter your company name and EU VAT number at checkout and you receive a compliant invoice with reverse charge applied where it should be. For orders above €500 we can issue a proforma and accept bank transfer.
Does it work offline, on a locked-down office network?
Yes. Offline activation is supported for every product — you exchange a request file for an activation file, no outbound connection required afterwards.